FAQ
Good to know
Everything you'd want to check before your first order.
Does the rate change based on where my USDT came from? +
No. NovaXchange publishes one rate for every buyer, every order, regardless of source. That's the whole point of the platform.
How long does payout take? +
Typically under 15 minutes after your on-chain transfer confirms. Larger orders may take slightly longer for manual verification.
Which networks are supported? +
TRC20 (Tron) and BEP20 (BNB Smart Chain) today. Always double-check the network before sending — wrong network can lose funds.
Is KYC required? +
Yes — every account is verified before payouts are enabled, in line with standard VDA reporting practice.
What's the minimum order size? +
5 USDT. There's no upper limit, though larger orders may need additional verification before payout.
How do I contact support? +
Telegram support is available 24×7 — reach us at https://t.me/nextgenplace, also linked from the Profile page and footer.